Claims & Assistance
Discover how to quickly report a claim. Get help in an emergency and ensure your documents are submitted correctly.
How To Report A Claim?
Follow 3 steps to claim:
In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
Report your claim within 30 days by completing a claim form.
Send all original bills within 90 days from the day of emergency (don’t forget to make your own copies).
What’s Included in the Plans?
Manulife
Claim Assistance:
Online Claim Submission:
Online Claim Submission: Destination Travel Claims
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8
Destination Travel Group
Claim Assistance:
Online Claim Submission:
Online Claim Submission: Destination Travel Claims
Mail all original documents to:
Zurich Canada Travel Insurance
c/o Global Excel Management
73 Queen Street
Sherbrooke, QC, J1M 0C9
Email: [email protected]
GMS
Claim Assistance:
Online Claim Submission:
For Online Claim Submission visit GMS Emergency Medical Claims
Mail all original documents to:
World Travel Protection
901 King Street West, Suite 300
Toronto, ON, M5V 3H5
21st Century Travel Insurance
Claim Assistance:
Online Claim Submission:
For Online Claim Submission visit Manulife Travel
Mail all original documents to:
21st Century Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8
Rimi Insurance
Claim Assistance: Emergency Contact MSH Assistance (24/7 Emergency Medical Help)
Mail all original documents to:
Travel Insurance Claims Department
c/o MSH International (Canada)
251 Consumers Road, Suite 700
Toronto, ON, M2J 4R3
Email: [email protected]
Claims Submission Rules:
- You must contact MSH Assistance within 24 hours of any hospitalization or emergency treatment
- Failure to do so may result in a 20% co-insurance penalty — meaning you’ll have to pay 20% of the claim amount yourself
- All claims must be submitted within 90 days of treatment with full documentation (receipts, reports, etc.).
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